Privacy Policy

1. Who We Are

JL Specialties LLC ("we," "us," or "our") is a Missouri limited liability company located at 903 St Louis St, West Plains, MO 65775. We provide automotive and aviation detailing, ceramic coating, paint protection film, truck accessories installation, vinyl and decals, undercoating, and sunroof repair services.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services. By using our website or services, you consent to the practices described in this policy.

2. Data We Collect

We collect information that you provide directly to us, including:

• Contact information: name, phone number, email address, and mailing address when you request a quote, schedule an appointment, or contact us.
• Vehicle information: make, model, year, and condition details relevant to the services you request.
• Communication records: messages, emails, and phone call records when you interact with us.
• SMS opt-in data: your mobile phone number and consent to receive text messages, as described in the SMS section of our Terms & Conditions.

We also collect limited technical information automatically when you visit our website, including your IP address, browser type, device type, referring URL, and pages visited. This information is used for analytics and site security purposes.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Schedule and manage appointments
• Provide and improve the services we offer
• Send appointment reminders, service updates, and customer care messages
• Send promotional messages when you have opted in to receive them
• Process payments and maintain business records
• Maintain the security and integrity of our website

4. SMS and Mobile Communications

If you opt in to SMS messaging, we will use your mobile phone number to send you text messages related to appointment reminders, service updates, customer care, and promotional content. Your mobile information is handled as follows:

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of SMS messaging at any time by texting "STOP" to (417) 293-5343. For more details on SMS messaging, please review the SMS section of our Terms & Conditions.

5. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. Cookies are small files stored on your device by your web browser. You can control and delete cookies through your browser settings. Disabling cookies may affect some features of our website.

6. Embedded Content

Our website may include embedded content from third-party providers, such as maps, contact forms, or social media elements. These third parties may collect information about your visit through their own cookies and tracking technologies. We do not control the data collection practices of these third-party providers. We encourage you to review their privacy policies.

7. Service Providers and Information Sharing

We may share your information with trusted service providers who perform services on our behalf, such as payment processors, scheduling tools, analytics providers, and customer service platforms. These providers are bound by confidentiality obligations and are permitted to use your information only as necessary to provide services to us.

We do not sell your personal information. We do not share your information for marketing or promotional purposes with third parties or affiliates. SMS originator opt-in data and consent are not shared with any third parties.

We may disclose your information if required to do so by law, court order, or government regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Customer records and service histories may be retained for the duration of our business relationship and for a reasonable period thereafter to respond to inquiries and meet legal obligations. SMS opt-in and consent records are retained as required to demonstrate compliance with messaging regulations.

9. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correct: Request that we correct inaccurate or incomplete information
• Delete: Request that we delete your personal information, subject to legal retention requirements
• Opt out: Unsubscribe from SMS messages by texting "STOP" to (417) 293-5343, or request removal from other communications at any time
• Withdraw consent: Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us using the information provided at the end of this policy.

10. Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and regular review of our information handling practices. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website or services after any change constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: